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Report a Claim

Stay Organized During the Claim

Sometimes, there are a lot of things to keep track of during a claim. Police report numbers, repair shop numbers—just keeping track of what happened can be a headache.

File A Claim

File A Claim

Hopefully no one was hurt in the accident. To get your claim started, let's talk about what happened.

Gather A Facts

Gather A Facts

Every claim is different. Your claims team can give you a full list of what information is needed for the kind of claim you're filing.

Resolve

Resolve

Maybe your car needs repairs. Maybe something was stolen. Whatever your claim is, we'll answer any questions your have about your coverage.

Moving Forward

Moving Forward

Even after the claim is closed, you can still count on Consumer Insurance to be there if you have more questions. Just call us.

What Will I Be Asked?

Here's what you need to know before you file a claim—the good news is it's all basic information.

Is Everybody Okay?

If there was an accident, hopefully nobody was hurt. That's what's most important.

But if someone in your car or someone else was hurt, be sure to let us know when you call the Customer Service Center. Depending on what insurance coverage you have, the claims team will pay close attention to:

  • Medical expenses from injuries to you or your passengers, family, or guests.
  • Any damages you may be legally obligated to pay.
What Happened?

To get your claim moving in the right direction, you'll need to give us as many details as you can. A lot of them are basic, like what happened, when it happened, where it happened and how many people were involved. Having all the relevant details can help the rest of the process go faster.

Was Anything Stolen?

If there was a crime, usually the local police are involved. Hopefully, they'll be able to recover whatever was stolen. But if your vehicle was stolen and not recovered, or was damaged in the theft, we will do all it can to help.